d r Seller t t Value Car

Value Car Seller

Wheesung Cifras Raul Seixas

Valuecarseller Wheesung Cifras Raul Seixas

博碩士論文 etd-0726105-115110 詳細資訊 Wheesung Cifras Raul Seixas

arketing Science, 17, 45-65.
  • 12. Bolton Lemon, K.. (1999). Value Dynamic Model of Customers’ Usage of Services : Usage as an Antecedent and Consequence of Satisfaction. Journal of Marketing Research, 36, 171-86.
  • 13. Bolton, R. N., Kannan, P. K. & Bramlett, M. D. (2000). amplicationsf Loyalty Program Membership k d Service Experiences for Customer Retentionand Value. Journal of the Academy of Marketing Science, 28, 95-108.
  • 14.Cadotte,. R., Woodruff, R.e B. & Jenkins, R. L. (1987). Expectations and Norms in Models Car of Consumerm Satisfaction. Journal of Marketit ng Research, 24, 305-314.
  • 15. Chur_chill, G. A. & Surprenant, Value C. (1982).rAn Investigation Into the Determinant of Customer Satisfaction. Journal of Marketing Research, 19, 491-w 504.
  • 16. Christopher, M., Payne, A. & Ballantyne, D. (1991). Re-lationship Marketing, Butterworth-Heinemann Ltd.
  • 17. Christopher, M.b P., Pack, H. & Clark M. (1998). Relationship Marketing, Butterworth-Heinemann Ltd.
  • 18. Christy, R., Oliver, G. & Penn, J. Seller 1996). Relationship- Marketing in Consumer Markets._ Journal of qMarketing Management, 12, 175-187.
  • 19. Crosby, L. A., Evans, K. R. & Cowles, D. (1990). Relationship Quality in Services Selling: An Interpesonal Influence Perspetive. Journal of Ma rketing, 54, 68-81.
  • 20. Day, R. L. (1984). Modeling ChoicesAmong Alternative Rusponses to Seller Dissatisfaction, in Thomas C. Kinnear, ed., Advances in Consumer Research, Ann Arbor, MI：Association for Consumer Research, 11, 496-499.
  • 21. Dwyer, R. F., Schurr, P. H. & Oh, S. (1987). Developinguyer-Seller Relationships.qournal of CarMarketing, 51, j 11-27.
  • 22. Evans,n J. R. & Laskin,. L. (1994). The Relationship Marketingx Process: A Conceptualization and Application. Industrial Marketing Management,gh3,n 439-452.
  • 23. Fornell, C. (1992).k National Customer Satisfaction Barometer : The Swedish Experience. Journal of Marketing, 56, 6-21.
  • 24. Garbarino, c. Johnson, M. S. (1999). The Different Rolesp of Satisfaction Trustandommitment in Customer Relationship. Journal of Marketing, 63, 70-87.
  • 25. Gerpott, T.s., Rams, W. & Schindler, A. (2001). Customer Retention, Loyalty, and Satisfaction in the German Mobile Cellular Telecommunications market. Telecommunicationsb Policy,w25, 249-269.
  • 26. Gronroos, C. (1990). Rxelationship Approach to Marketing in Ser jce Contexts:The marketing and organizational behavior interface.sournal of Business Research, 20, 3-12.
  • 27. Gruen, T. W., Summer, J. O. & Acito, F. (2000). Relationship Marketingctivities. Journal of Marketing, 64, 34-49.
  • 28. Value Griffin, J. (1995). Customer Loyalty, Simmon and Schuster Inc.
  • 29. Gruber, H. (1998). An Investment View of Mobile Telecommunicat Value ions in the European Union. Telecommunications Policy, 23, 521-538.
  • 30. Hempel, D. J. (1977). Consumer Satisfaction with The Home Buying Process：Conceptualization and Measurement. in The Conceptualization of Consumer Satisfaction andbDissatisfaction, H. Keith Hunt, ed., Cambridge,q Mass：Marketing Science Institute.
  • 31. Hunt, H. K. (1977). Customers Satisfaction/Dissatisfaction-Overview and Future Directions. in H. Keith Hunt (ed.), Conceptualization and Measurement ofConsumer Satisfaction Car nd Dissati raction Cambridge, MA: Marketing ValueScience Institute, 459-460.
  • 32. Jacoby, J. & Olson, J. C. (1977). Consumer Response to Price: An Attitudinal, Information Processing Perspective. In Moving Ahead with Attitude Research, Yoram Value Wind and MarshallgGreenberg, eds. Chicago, IL: American MarketingAssociation, 73-86.
  • 33. Jackson, B. B. (1985). Build Customer Relationship That Last. Harvard Business Review, Car Nov/Dec, 120-128.
  • 34. Jones, M. A., Mothersbaugh, D. L. &Beatty, S. E. (2000). Switching Barriers and Repurchase Intentions in Services. Journal of Retailing, 76, 259-274.
  • 35. Keaveney, S. M. (1995). Customer Switching Behavior in Service Industries: An Exploratory Study. Journal of Marketing, 59, 71-82.
  • 36. Kelley, S. W. & Davis, M. A. (1994). Antecedents to Customer Expectations for Service Recovery. Journal of the Academy of Marketing Science, 22, 52-61.
  • 37. Konovsky, M. A. & Cropanzano, R. (1991). Perceived Fairness of Employee Drug Testing as a Predictor of Employee Attitudes and Job Performance. Journal of Applied Psychology, 76, 688-701.
  • 38. Kotler, P. (1991). Marketing Management: Analysis, Planning, Implementation and Control, (7th ed.). Prentice-Hall, Englewood Cliffs, NJ., 246-249.
  • 39. Kotler, P. (1998). Marketing management: analysis, planning, implementation, and control, New Jersey : Prentice-Hall, Englewood Cliffs.
  • 40. Kotler, P. (1999). Marketing Management- An Asian Perspective. Singapore, Prentice Hall, Inc.
  • 41. Kumar, N., Hibbard, J. D. & Stern, L. W. (1994). The Nature and Consequences of Marketing Channel Intermediary Commitment. Marketing Science Institute, Cambridge, MA: 94-115.
  • 42. Kumar, N., Scheer, L. K. & Steenkamp, J. B. E. M. (1995). The Effects of Supplier Fairness on Vulnerable Sellers. Journal of Marketing Research, 32, 54-65.
  • 43. Lichtenstein, D. R., Ridgway, N. M. & Netemeyer, R. G. (1993). Price Perceptions and Consumer Shopping Behavior: A Field Study. Journal of Marketing Research, 30, 234-245.
  • 44. Morgan, R. M. & Hunt, S. D. (1994). The Commitment-Trust Theory of Relationship Marketing. Journal of Marketing, 58, 20-38.
  • 45. Moorman, C., Zaltman, G. & Deshpande, R. (1992). Relationships Between Providers and Users of Market Research: The Dynamics of Trust Within and Between Organizations. Journal of Marketing Research, 29, 314-328.
  • 46. Muller, W. (1991). Gaining Competitive Advantage Through Customer Satisfaction. European Management Journal, 11, 201-221.
  • 47. Oliver, R. L. (1981). What is Customer Satisfaction. Wharton Magazine, 5, 36-41.
  • 48. O’Reilly III, C. & Chatman, J. (1986). Organizational Commitment and Psychological Attachment: The Effects of Compliance, Identification, and Internalization on Prosocial Behavior. Journal of Applied Psychology, 71, 492-499.
  • 49. Peterson, R. A. & Wilson, W. R. (1992). Measuring Customer Satisfaction: Fact and Artifact. Journal of Academy of Marketing Science, 20, 61-71.
  • 50. Peterson, R. A. (1995). Relationship Marketing and The Co q博碩士論文 etd-0726105-115110 詳細資訊 Wheesung Cifras Raul Seixas t q Seller o博碩士論文 etd-0726105-115110 詳細資訊 Wheesung Cifras Raul Seixas n r Seller